Refund & Returns Policy
1. Overview
This policy explains when customers may return products and request refunds.
2. Eligible Returns
You may request a return where:
- The item is damaged
- The item is defective
- The wrong item was received
- The item is significantly different from its description
3. Change of Mind
Option A: We do not accept returns for change of mind unless required by law.
Option B: We accept change-of-mind returns within 14 days of delivery, provided the item is unused, in original condition, and in its original packaging.
(Remove the option that does not apply to your store)
4. Return Conditions
Returned items must:
- Be in the condition received
- Include original packaging where possible
- Not show signs of use beyond reasonable inspection
- Be accompanied by proof of purchase
5. Non-Returnable Items
Unless required by law, we do not accept returns for:
- Personalised items
- Intimate or hygiene-sensitive goods once opened
- Perishable goods
- Digital products
- Gift cards
- Items clearly marked non-returnable
6. Return Process
To request a return, contact us at [EMAIL] within [14] days of delivery.
Please include:
- Order number
- Reason for return
- Photos where applicable
7. Refunds
If approved, refunds will be processed to the original payment method within [5–10] business days after we receive and inspect the item, or confirm the issue.
8. Return Shipping
Option A: Customer pays return shipping unless the item is faulty, damaged, or incorrect.
Option B: We provide a return label where the return is due to our error.
(Remove the option that does not apply to your store)
9. Refusal
We reserve the right to refuse a return or reduce the refund if the item does not meet this policy.